By Alchemmy’s Gavin Nicol
The case for automation and technology: The 2020 Pandemic set in motion dramatic and unprecedented changes to the global economic, political, and financial landscape. In parallel, exponential technological adoption forced businesses to re-think and re-design their operating models. In this New World, priorities and expectations have shifted across three key areas: Business, Customers and Colleagues.
A Case Study for Automation and Technology
Against this backdrop, Alchemmy supported a UK International Airport in implementing its Automation of the Passenger Journey Programme. This focused on streamlining the end-to-end passenger journey while providing personalisation and choice throughout. It was characterised by:
The lessons learned from this project have been distilled into 5 Key Principles for leveraging People, Automation and Technology:
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